From first call to your new home.
Our process is simple, transparent, and 100% online. Here's exactly what happens when you work with StepUp Wealth - step by step.
6 steps to your new home loan
Book a Free Strategy Call
⏱ 20 minutesEverything starts with a conversation. Book a free 20-minute call with one of our brokers - by phone or video, at a time that suits you. There's no obligation, no credit check, and no sales pressure.
- ✓We listen to your goals - whether that's buying your first home, refinancing, or building a portfolio.
- ✓We ask about your income, employment type, deposit, and any existing debts.
- ✓We give you an initial estimate of your borrowing power.
- ✓We explain the process, timeline, and what to expect at each stage.
- ✓You ask us anything - we answer in plain English, not jargon.
Pro tip: You don't need to have everything figured out before calling. Many of our clients come to us at the very start of their journey - just curious about what's possible.
We Assess Your Situation
⏱ 1–2 daysAfter your call, we do the deep work. We review your financials, calculate your borrowing capacity accurately, and identify every grant, scheme, or incentive you may be eligible for.
- ✓We review your income documents (payslips, tax returns, or business financials for self-employed clients).
- ✓We calculate your borrowing power across multiple lender scenarios.
- ✓We check your credit file and flag any issues before they become problems.
- ✓We identify applicable government schemes: First Home Guarantee, FHOG, stamp duty concessions, and more.
- ✓We prepare a personalised summary of your options.
Pro tip: The more information you share upfront, the more accurate our assessment. We'll send you a simple document checklist after your strategy call.
We Search 40+ Lenders
⏱ 1–2 daysWe compare home loan products across our full panel of 40+ lenders - from the big four banks to specialist and non-bank lenders. Our goal is to find the best combination of rate, features, and lender policy for your specific situation.
- ✓We assess interest rates, comparison rates, fees, and loan features across our panel.
- ✓We consider lender-specific policies that affect your eligibility (e.g. treatment of HECS debt, casual employment, self-employed income).
- ✓We evaluate offset accounts, redraw facilities, split loan options, and repayment flexibility.
- ✓We shortlist the top 2–3 options and prepare a clear comparison for you.
- ✓We recommend the best fit - and explain exactly why.
Pro tip: We're not tied to any single lender. Our recommendation is based entirely on what's best for you - not what earns us the highest commission.
We Prepare & Submit Your Application
⏱ 1–3 daysOnce you've chosen your preferred lender and loan product, we handle the entire application process. We prepare your file, gather all required documents, and submit a complete, well-packaged application to maximise your chances of a fast, smooth approval.
- ✓We collect and verify all required documents (ID, payslips, bank statements, tax returns, etc.).
- ✓We write a professional covering letter explaining your situation to the lender's credit team.
- ✓We submit the application and liaise directly with the lender's assessors.
- ✓We respond to any lender queries or requests for additional information.
- ✓We keep you updated at every stage - no chasing required.
Pro tip: A well-prepared application is the single biggest factor in getting a fast approval. We've submitted hundreds of applications and know exactly what lenders want to see.
Approval & Formal Offer
⏱ 3–10 business daysOnce the lender has assessed your application, they'll issue a formal approval (also called unconditional approval or a Letter of Offer). This is the green light - your loan is approved and the terms are confirmed.
- ✓We review the formal approval and Letter of Offer on your behalf.
- ✓We check all terms, conditions, and fees match what was agreed.
- ✓We explain the offer to you in plain English and answer any questions.
- ✓We coordinate with your conveyancer or solicitor to prepare for settlement.
- ✓We confirm your settlement date and ensure all parties are aligned.
Pro tip: Pre-approval is conditional - it's not a guarantee of lending. Formal approval is the real milestone. We'll celebrate with you when it arrives.
Settlement & Beyond
⏱ OngoingSettlement day is when the property officially becomes yours - or when your refinance completes. But our relationship doesn't end there. We review your loan annually to ensure you're always on a competitive rate.
- ✓We coordinate with your conveyancer, the lender, and the vendor's solicitor to ensure settlement proceeds smoothly.
- ✓We confirm all funds are in place and the loan is ready to draw.
- ✓We notify you when settlement has completed - keys are yours!
- ✓We schedule an annual loan review to check your rate against the market.
- ✓We're available any time you have questions about your loan or want to explore your options.
Pro tip: Most clients save money by refinancing 2–3 years after their initial purchase. We proactively reach out when we spot an opportunity to save you money.
Typical timeline at a glance
* Timelines are indicative and depend on lender processing speed, document availability, and loan complexity.